Tata Consultancy Services (TCS) has announced that it is expanding the company’s existing engagement with UK-based insurance provider Aviva. As part of this 15-year deal, the end-to-end policy administration and servicing will expand to cover over 5.5 million policies, to be managed by Diligenta, TCS’ FCA regulated subsidiary in the UK, on behalf of Aviva.
TCS will help transform Aviva’s UK life business and enhance customer experience by utilising the TCS BaNCS-based platform by administering other Aviva books of business, the companies said.
What Aviva Insurance, TCS have to say
Doug Brown, CEO Insurance, Wealth & Retirement, Aviva said that extending this strategic partnership will improve how the company serves its customers and it will “further simplify our operations and support our growth ambitions”.
“We are delighted as we embark on the next chapter of this journey, where ongoing investment in our TCS BaNCSTM based platform and proven track record will enable Aviva to drive a customer-centric business, even as we continue to improve end-to-end customer experience benchmarks in the UK Life and Pensions industry,” said R Vivekanand, president, BFSI Products and Platforms, TCS.
TCS business in the UK
TCS has been operating in the UK for more than 45 years and works with over 200 of the nation’s best-known and most-loved businesses, including British Airways, Virgin Atlantic, Sainsbury’s, Nationwide, M&S, Asda and Boots.
India’s top IT company currently employs more than 23,000 people in the UK and Ireland, making it among the region’s biggest IT employers.
Recently, TCS became the world’s 2nd most valuable IT services brand with an 11% rise in its brand value, reaching $19.2 billion, as per a Brand Finance 2024 report. TCS is also planning to double its workforce in France over the next three years.